OLCC Server Permit Practice Exam 2025 - Complete Study Resource

In situations where a customer is becoming aggressive after drinking, the most appropriate course of action is to call for assistance from security or management. This is essential for several reasons. Firstly, trained security personnel or management staff have the experience and authority to handle potentially volatile situations safely. They can assess the situation quickly and implement appropriate measures to ensure the safety of all patrons and staff.

Additionally, seeking help from security or management allows the server to remove themselves from the immediate stress of managing the aggressive customer, which is important for their safety and well-being as well. This action is also consistent with the responsibilities of servers, who are trained to prioritize the safety of their guests and themselves.

In contrast, engaging in conversation with the aggressive customer might escalate the situation rather than diffuse it. Ignoring their behavior fails to address a serious concern and can lead to further disruptions or harm. Offering a complimentary drink could exacerbate the aggression rather than calm it down, as it may contribute to further intoxication. Thus, calling for assistance is the most responsible and effective option to manage the situation safely.